You need to influence your team in many ways and persuade them to achieve what you expect. This course will help you to approach every communication as one that is result oriented.
1. You will receive a pre course questionnaire that will help you set the context of the course and the information you provide will help us understand how you plan to use the skills from this workshop.
2. The training is instructor led with role plays and scenarios for practice.
• practice and apply the principles of influencing skills
• steer communication towards building rapport
• practice and apply the principles of negotiation
Expressing your views, ideas and requests with confidence
Listening for unstated needs
Using assertive communication
The laws of reciprocation
Tips and techniques of negotiations
Pre-negotiation - preparation and planning
Summarising for a win-win result
Preparing a Personal Action Plan to support your return to the workplace.