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Please do the needful…

Archived under Email Writing along with 0 EnglishCoach Comments

12

Jul, 13


Please do the needful

A few months ago, I was training a team of techies in D.E. Shaw. The team had to email and chat with their American counterparts giving them status updates on their projects, and there were many situations when their messages did not get across correctly because of ‘Indianisms’ in their emails. Incidentally, one participant in the D.E. Shaw team had written this to an American colleague and he received a response that said, ‘Well, what am I supposed to do?’ And, as proof of this, […]

Kindly Revert Back!

Archived under Email Writing along with 0 EnglishCoach Comments

12

Jul, 13


Kindly-Revert-Back

“What’s wrong with this?” “Even my Vice President writes this!” “But, I’ve been writing this for so many years and nobody has said anything.” These are varying reactions from participants when I tell them to avoid this phrase in their emails. After a training session on ‘kindly revert back’,  participants check the meaning of the word and come back the next day nodding in agreement that perhaps this is a not-so-good phrase to write. One, ‘revert back’ is a tautology. A tautology is an unnecessary repetition of a […]

It’s a starting problem…

Archived under Email Structure along with 4 EnglishCoach Comments

10

Jul, 13


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Many of my participants in training say that they find it difficult to start an email. They are confused about how to begin the content of the email. I call this the great starting problem. Well, the solution is also extremely simple. Start with what you want to say! An email is not a novel that needs to start with a build up to a story and end in suspense. It’s plain and simple English. So, if you get stuck with starting an email, ask […]

I have a doubt…

Archived under Email Writing along with 1 EnglishCoach Comments

10

Jul, 13


I have a Doubt, Children

Sreenidhi, a friend of mine, dropped in for a brief chat and mentioned that she read my blog post on not using ‘revert back’. Having lived in the US for about 6 years, she shared another phrase that doesn’t go well with a global audience – doubt incorrectly used to mean ‘question, concern or clarification’. That got me thinking. I remember my school teachers telling me that I should clear all my doubts’ before the exams! I also remember many instances at work when after […]

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